Refunds and Returns Policy

🌰 CHESTNUT SHOP – RETURNS, REFUNDS & EXCHANGE POLICY

Dear Valued Customers,

At Chestnut Shop, we value your satisfaction and are committed to treating all customers fairly in accordance with the South African Consumer Protection Act (CPA), Act 68 of 2008.

Please take note of our return policy:

  1. Change of Mind

    2. We do not offer automatic refunds or exchanges for change-of-mind purchases made in person. Please ensure that you have selected your preferred fragrance and bottle size before purchasing.

  1. Defective or Faulty Products

    2. In terms of Section 56 of the CPA, customers may return goods that are defective or fail to meet the required quality standards within six months of delivery. Depending on the circumstances, customers may be entitled to a repair, replacement or refund.

  1. Incorrect Orders

    2. If you receive an incorrect product or size, please contact us so that we can resolve the matter in accordance with your consumer rights.

  1. Online Purchases

    2. Online orders are subject to applicable cancellation and cooling-off rights under South African law, including the Consumer Protection Act and Electronic Communications and Transactions Act, where applicable.

  1. Reporting an Issue

    2. Please contact us via WhatsApp and provide your order details and, where possible, photographs of the issue.

PLEASE NOTE: Nothing in this policy is intended to limit or exclude any rights afforded to consumers under South African law.

Thank you for choosing and supporting CHESTNUT SHOP. 🌰

Your satisfaction matters to us! 💛